F.O.M. | business-poetry

C.V.

Front Office Manager- IN charge of RD

Main Duties:-

Overseeing of F.O. Operations, in co-ordination with other departments including Lodging, Food &Beverage, Recreation, Engineering , HR Management and Finance & Accounts. Closely working with Hotel General Manager to develop and implement long range planning and strategies.
Provide strong leadership and communication to staff regarding objectives and strategies, policies and procedures and service standards to ensure complete guest satisfaction and profitability.
Practice coaching and team leading skills to unite and motivate staff by creating a positive, consistent and fair work environment for all team members, with open communication, strong recognition programs, career development opportunities.
Analyse and develop operations handover document to the top management of the resort.
Maximise the hotel revenues by applying the updated service techniques and money-making plans in conformity with the hotel standards and procedures.
Guarantee the highest level of Guest Satisfaction in order to obtain repeated guests and avoid any claims or refund requests.
Proper documentation of each case or accident for future use.
Ensure that all employees are trained for their positions to maximize service, production and efficiency
Conduct employee performance evaluations as prescribed, control staffing.
Maximize profits by maximising occupancy ratios and day use and overnight stays.
Manage property operations on a daily basis to assure optimum performance and continual improvement in guest service, employee professionalism and
performance, sales/marketing, property appearance, and profit.
Responsible for the preparation of hotel forecasts.
Lead and train the sub-departments in a way which affects the utmost performance and guest satisfaction such as Reservations, Guest Relations,
Recreations, Information centres and luggage service and storage.
Close Contact with the House Keeping Department to ensure the hotel standard and maximise the hotel profitability.
Implementation of all necessary documents such as Compendium, in- room flyers.

Implementation of all reservation procedure with Tour Operators and Head Office.
Training of the employees on the hotel operation system.
explanations) as well as operation documents (procedures, Front Office operation documents, etc).

C.V.

Front Office Manager- IN charge of RD

Overseeing of F.O. Operations, in co-ordination with other departments including Lodging, Food &Beverage, Recreation, Engineering , HR Management and Finance & Accounts. Closely working with Hotel General Manager to develop and implement long range planning and strategies.

Provide strong leadership and communication to staff regarding objectives and strategies, policies and procedures and service standards to ensure complete guest satisfaction and profitability.

Practice coaching and team leading skills to unite and motivate staff by creating a positive, consistent and fair work environment for all team members, with open communication, strong recognition programs, career development opportunities.

Analyse and develop operations handover document to the top management of the resort.

Maximise the hotel revenues by applying the updated service techniques and money-making plans in conformity with the hotel standards and procedures.

Guarantee the highest level of Guest Satisfaction in order to obtain repeated guests and avoid any claims or refund requests.

Proper documentation of each case or accident for future use.

Ensure that all employees are trained for their positions to maximize service, production and efficiency

Conduct employee performance evaluations as prescribed, control staffing.

Maximize profits by maximising occupancy ratios and day use and overnight stays.

Manage property operations on a daily basis to assure optimum performance and continual improvement in guest service, employee professionalism and

performance, sales/marketing, property appearance, and profit.

Responsible for the preparation of hotel forecasts.

Lead and train the sub-departments in a way which affects the utmost performance and guest satisfaction such as Reservations, Guest Relations,

Recreations, Information centres and luggage service and storage.

Close Contact with the House Keeping Department to ensure the hotel standard and maximise the hotel profitability.

Implementation of all necessary documents such as Compendium, in- room flyers.

Implementation of all reservation procedure with Tour Operators and Head Office.

Training of the employees on the hotel operation system.

explanations) as well as operation documents (procedures, Front Office operation documents, etc).