Senior F.O. Supervisor

 

Main Duties:-

 

1.  Responsible for leading the shift of the front office operations.

2.  Reporting to the Front Office Manager.

3.  Review the reservation correspondence of the arriving guests and check the room type and request they are asking for.

4.  Check the V.I.P. Rooms before check in together with the Guest

Relations staff.

5.  Order the amenities in conformity with the V.I.P. Policy.

6.  Close relationship with the other colleagues of the hotel team members in the other department.

7.  Responsible to collect the needed documents from the guests who check in.

8.  Arrange with the House-keeping the expected arrival times of the new guests and handle the room blockings accordingly.

9.  Check the payment situation of each room and each group.

10. Control the guest payment of their extra bills in check out.

11. Control the luggage service to be performed effectively in check in and check out.

12. Proper hand-over to the shifts.

13. Other duties related to my job recommended by the front office management